Privacy Policy

1. Introduction

Welcome to WEEGO Taxi Service. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Personal Information

We may collect personal information you provide directly, including:

• Name
• Email address
• Phone number
• Payment information
• Profile picture
• Home and work addresses

2.2 Usage Information

We collect information about your interactions with our service, such as:

• Ride history
• Driver ratings
• Communication with drivers
• Customer support interactions

2.3 Location Information

To provide our service, we collect precise location data from your mobile device when the app is running in the foreground or background.

2.4 Device Information

We collect information about the device you use to access our service, including:

• Device type and model
• Operating system
• Unique device identifiers
• Mobile network information

3. How We Use Your Information

• Provide and maintain our service
• Process transactions and send related information
• Improve, personalize, and expand our service
• Communicate with you, including sending updates and promotional materials
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Sharing Your Information

We may share your information in these situations:

• With Drivers: To provide the service, we share your name, pick-up and drop-off locations, and contact information with drivers.
• Service Providers: With third-party providers who perform services such as payment processing and customer support.
• Legal Requirements: If required by law or valid public authority requests.
• Business Transfers: In case of merger, acquisition, or asset transfer, your information may be shared with the new owner.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

6.1 Account Information

You may update, correct, or delete your account information at any time by logging in or contacting us.

6.2 Location Information

You can disable location services on your mobile device, but this may affect service functionality.

6.3 Marketing Communications

You can opt out of promotional emails by following the unsubscribe instructions or contacting us directly.

7. Children’s Privacy

Our service is not intended for children under 18. We do not knowingly collect personal information from them. If discovered, such data will be deleted immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date”. Continued use means acceptance of changes.

9. Contact Us

If you have any questions or concerns, contact us at:
Email: info@weego.co.ke
Phone: +254709767000

By using the WEEGO service, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Thank you for choosing WEEGO!